This Refund Policy applies to purchases made through Shilohs Group ("SG," "we," "us," or "our"), including events, tickets, memberships, digital products, management fees, and related paid services, unless a separate written agreement states otherwise.
SGSuperFans is the Creator Operating System operated by an affiliated entity and made available to certain Shilohs Group roster talent and approved creators under separate platform terms. Purchases made directly on SGSuperFans are primarily governed by SGSuperFans platform terms.
BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE AND AGREE TO THIS REFUND POLICY.
1. General Policy: All Sales Final
Unless required by non-waivable applicable law, all sales are final. SG does not provide refunds, credits, or exchanges except as expressly stated in this policy or required by law.
2. Events and Tickets
- Event dates, venues, lineups, schedules, and programming are subject to change without notice.
- If an event is canceled by SG and not rescheduled, SG may, in its sole discretion, offer a credit or refund method for the face value of the ticket, excluding fees, service charges, and third-party costs.
- No refunds for partial attendance, late arrival, voluntary withdrawal, travel costs, or change of personal circumstances.
- Lost, stolen, or duplicated tickets may be invalidated at SG's discretion.
3. Digital Products and Services
Digital downloads, subscriptions, access passes, PPV unlocks, tips, gifts, and online services are non-refundable once delivered, activated, or accessed, except where required by law.
4. SGSuperFans and Third-Party Purchases
Purchases made on SGSuperFans, including subscriptions, tips, gifts, PPV content, tickets, paid messages, and live stream monetization, are governed by SGSuperFans refund, chargeback, and dispute policies.
SG is not responsible for third-party refund decisions, payment processor reversals, or fan chargebacks. Creators and fans should review platform terms before transacting.
Accounts terminated for content standards violations, fraud, or breach are not entitled to refunds of unused balances except where required by law.
5. Chargebacks and Disputes
Unauthorized or fraudulent chargebacks may result in account suspension, denial of future access, recovery of fees, costs, and damages permitted by law. Contact us before initiating a chargeback so we may attempt resolution.
6. Management and Consulting Fees
Management, consulting, campaign, and professional service fees are non-refundable unless expressly stated in a signed agreement. Deposits and retainers may be non-refundable.
7. Mandatory Consumer Rights
Nothing in this policy limits rights that cannot be waived under applicable consumer protection laws in your jurisdiction.
8. Refund Requests
For questions, contact help@shilohsgroup.com with your order details. Approval of any exception is at SG's sole discretion.
These documents are provided for website and business operations. For jurisdiction-specific advice, consult qualified legal counsel. Questions: info@shilohsgroup.com.